Customer Support Executive

Solarium Green Energy Limited; Ahmedabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Solarium Green Energy Limited is seeking a Referral Coordinator to engage existing customers, generate referrals for rooftop solar installations, and coordinate with the sales team to convert leads into customers.

The role requires 0–2 years of telecalling and CRM experience, strong communication, and the ability to manage leads with accuracy and follow-ups.

Qualifications

• Graduate in any discipline; sales, marketing or customer service backgrounds preferred.
• 0–2 years of experience in telecalling, customer relationship management, lead generation, or sales.
• Good verbal communication and interpersonal skills.

Responsibilities

• Engage with existing customers via calls to build relationships and encourage referrals for rooftop solar installations.
• Identify and generate referral leads through regular customer interactions and follow-ups.
• Collect referral details, maintain lead records, and update status in CRM or tracking systems.
• Follow up with referred prospects to understand requirements and readiness for installation.
• Coordinate with the sales team to assign leads, track follow-ups, and support conversions.
• Communicate referral benefits, eligibility, and programme details to customers.
• Maintain positive customer relationships and ensure a professional experience throughout the referral process.
• Achieve monthly referral generation targets and prepare progress reports.

Skills

Telecalling

CRM knowledge

Interpersonal skills

MS Excel/Google Sheets

Target driven

Education

Graduation in any discipline

Tools

CRM systems

Excel

Google Sheets

Job description

About The Role

To engage with existing customers, generate referrals for rooftop solar installations, manage referral leads, and coordinate with the sales team to ensure timely follow-ups and successful conversion of referred prospects into customers.

Key Responsibilities

• Customer Calling: Contact existing customers to build relationships, understand their experience, and encourage them to refer potential customers for solar installations.
• Referral Generation: Identify and generate referral leads through regular customer interactions and follow-ups.
• Lead Management: Collect referral details, maintain accurate lead records, and update lead status in CRM or designated tracking systems.
• Lead Follow-up: Follow up with referred prospects to understand their requirements, interest, and readiness for solar installation.
• Sales Coordination: Coordinate with the sales team to assign referral leads, track follow-ups, and support lead conversion.
• Referral Programme Management: Communicate referral benefits, eligibility criteria, and programme details to existing customers.
• Customer Relationship Management: Maintain positive relationships with existing customers and ensure a professional customer experience throughout the referral process.
• Reporting & Target Achievement: Achieve assigned referral generation targets and prepare regular reports on calls, referrals, lead progress, and conversions.

Required Skills

• Graduate in any discipline; candidates with sales, marketing, or customer service backgrounds preferred.
• 0–2 years of experience in telecalling, customer relationship management, lead generation, or sales.
• Good verbal communication and interpersonal skills.
• Ability to convince and engage customers professionally over phone calls.
• Basic knowledge of MS Excel, Google Sheets, and CRM systems.
• Strong follow-up, coordination, and record-maintenance skills.
• Target-oriented approach with a willingness to learn about rooftop solar solutions.

Key Performance Indicators (KPIs)

• Number of existing customers contacted.
• Number of referral leads generated.
• Number of qualified referral leads.
• Referral lead follow-up and contact rate.
• Referral lead-to-site-visit and sales conversion rate.
• Achievement of monthly referral generation targets.