Customer Support Executive

Programming.com

Panchkula

On-site

INR 201,000 - 290,000

Full time

2 days ago

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Job summary

Programming.com in Panchkula invites applications for a Customer Support Executive (Chat Process). This onsite role requires 1–3 years in customer support, good written English, and the ability to handle multiple chat conversations in a fast-paced environment.

You will address queries via chat, resolve order and delivery issues, and ensure quick, accurate resolutions while working on USA night shifts with rotational week-offs. This is a full-time onsite opportunity.

Qualifications

1–3 years experience in Customer Support, chat process preferred.
Good written English communication.
Typing speed of 4 WPM.
Comfortable with 24/7 rotational shifts.

Responsibilities

Handle customer queries via chat support.
Resolve order and delivery-related issues.
Manage multiple chats simultaneously (3+).
Ensure quick, accurate, and complete resolutions.

Skills

Chat support

Written English

Typing speed 4 WPM

Job description

Customer Support Executive – Chat Process

Location: Panchkula (Onsite)

Office Address: Plot No.5, IT Park, Sector-22, Panchkula, Haryana – 134109

Shift: USA Night Shift

Week Off: Rotational

Experience: 1–3 Years

About the Company – Programming.com

Programming.com is a global IT services and digital transformation company delivering cutting-edge solutions across cloud, data, AI, and application development. With a strong presence across multiple geographies, we partner with leading enterprises to build scalable and innovative technology solutions.

Job Responsibilities