Walk-in | Customer Care Executive

eClerx LLC; Mohali, Chandigarh, Panchkula; On-site; INR 180,000 - 240,000; Full time

Job summary

eClerx Services Ltd. in Chandigarh is seeking a Customer Care Executive to handle customer queries via chat and voice, providing correct information and ensuring satisfaction.

You will document interactions in CRM, meet quality targets, and work in rotational shifts. Immediate joiners preferred.

Join a dynamic team delivering high-quality service across multiple channels, with opportunities for growth and skill development.

Qualifications

• Graduate/Undergraduate candidates can apply.
• Excellent verbal and written communication skills in English.
• Good typing speed and computer proficiency.
• Ability to work in rotational shifts.
• Strong problem-solving and customer service skills.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries and concerns through chat and voice support in a professional and timely manner.
• Provide accurate information regarding products, services, orders, billing, and account-related requests.
• Resolve customer issues while maintaining high levels of customer satisfaction and service quality.
• Document customer interactions and update records in CRM systems.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate teams when required.
• Follow company policies, processes, and compliance guidelines.
• Maintain effective communication skills and a customer-focused approach.

Skills

Chat & Voice Support

English Communication

Typing Speed

Rotational Shifts

Problem Solving

Education

Graduate/Undergraduate

Tools

CRM systems

Job description

Customer Care Executive | Chat & Voice Process | eClerx Chandigarh

• Handle customer queries and concerns through chat and voice support in a professional and timely manner.
• Provide accurate information regarding products, services, orders, billing, and account-related requests.
• Resolve customer issues while maintaining high levels of customer satisfaction and service quality.
• Document customer interactions and update records in CRM systems.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate teams when required.
• Follow company policies, processes, and compliance guidelines.
• Maintain effective communication skills and a customer-focused approach.

Requirements

• Graduate/Undergraduate candidates can apply.
• Excellent verbal and written communication skills in English.
• Good typing speed and computer proficiency.
• Ability to work in rotational shifts.
• Strong problem-solving and customer service skills.
• Immediate joiners preferred.

Location: Chandigarh
Company: eClerx Services Ltd.
Process: Customer Support (Chat & Voice)

Resume Profile Summary

Experienced in handling customer interactions through chat and voice channels, resolving queries efficiently, ensuring customer satisfaction, and maintaining service quality standards. Skilled in communication, problem-solving, CRM tools, and multitasking in a fast-paced customer service environment. Immediate joiner.