Customer Support Executive

eClerx LLC; Chandigarh; On-site; INR 224,000 - 258,000; Full time

Job summary

eClerx LLC in Chandigarh is hiring Customer Support Executives for a Non-Voice / Chat Process. You will handle live chat, email, and tickets, delivering accurate product information and helping customers resolve queries with care.

This WFO role offers a fixed 5-day week, rotational offs, and an in-hand salary of ₹20,100 with performance-based incentives up to ₹5,000 per month; total earnings vary with attendance and results.

Qualifications

• Education: 12th pass or graduate.
• Freshers or up to 2 years in customer support (chat/email).
• Shift flexibility with rotational offs as per process.

Responsibilities

• Handle inbound customer queries via live chat, email or ticketing channels.
• Provide accurate product information and troubleshooting steps.
• Maintain high CSAT with quick resolutions.
• Document interactions clearly in CRM.
• Collaborate with internal teams to escalate complex issues.

Skills

Written English

Typing speed

Multitasking

Education

12th Pass / Graduate

Tools

CRM software

Job description

We are hiring energetic and customer-focused Customer Support Executives for a dynamic Non-Voice / Chat Process at our Chandigarh office. If you have strong written communication skills and enjoy resolving customer queries seamlessly over chat, this is the right platform for you.

Key Details & Compensation

• Role: Customer Support Executive (Non-Voice / Chat Process)
• Work Location: Chandigarh (Work From Office - WFO)
• Work Schedule: 5 Days Working (2 Rotational Offs)
• In-Hand Salary (NSA): 20,100 + up to 3,000 (depending on performance/attendance metrics)
• Performance Incentives: Up to 5,000 per month

Key Responsibilities

• Handle inbound customer queries, requests, and complaints professionally via live chat, email, or ticketing channels.
• Provide accurate and prompt information regarding products, services, policies, and troubleshooting steps.
• Maintain high standards of customer satisfaction (CSAT) by ensuring quick turnaround times and resolution.
• Document customer interactions, feedback, and support issues clearly in the internal CRM database.
• Collaborate with internal teams to elevate complex issues and ensure timely closures.

Candidate Requirements

• Education: Minimum 12th Pass or Graduate in any stream.
• Experience: Freshers or candidates with up to 2 years of experience in customer support (Chat/Email process preferred).
• Shift Flexibility: Willingness to work in rotational shifts (as per process requirements).

Skills:

• Excellent written English and typing speed with zero grammatical errors.
• Basic proficiency in computer navigation and multitasking across chat tools.
• Strong problem-solving mindset and patience.

Why Join Us?

• Fixed 5-day work week to maintain a healthy work-life balance.
• Lucrative incentive structure to reward your performance.
• Vibrant office culture with opportunities for rapid career growth.