Customer Support Executive

Rally; Bengaluru Urban; Vor Ort; INR 279.000 - 469.000; Vollzeit

Zusammenfassung

Rally, based in Bengaluru, seeks a Customer Support Executive (Customer Operations – Chat & Voice) to deliver exceptional service to national and international customers. The role requires handling chat and voice interactions with professionalism and a focus on customer satisfaction.

You will work in a blended chat+voice support environment, in a 24x7 shift, six days a week, with rotational off. English and Hindi fluency is mandatory, plus strong communication skills and CRM proficiency.

Qualifikationen

• 2+ years in customer support or related role.
• Excellent spoken and written communication.
• Proficiency in English and Hindi is mandatory.

Aufgaben

• Handle customer interactions through chat and voice support.
• Resolve customer queries efficiently while ensuring an excellent customer experience.
• Support both domestic and international customers.
• Investigate and resolve customer complaints with professionalism.
• Coordinate with internal stakeholders to ensure timely issue resolution.
• Maintain accurate documentation of customer interactions.
• Meet service level agreements (SLAs), quality standards, and productivity targets.
• Identify recurring customer issues and provide feedback for process improvements.

Kenntnisse

Communication skills

Conflict resolution

English & Hindi proficiency

Tools

CRM tools

Jobbeschreibung

Customer Support Executive (Customer Operations – Chat & Voice)

About the Role

We are looking for an experienced Customer Support Executive to deliver exceptional support to both national and international customers. The ideal candidate should have prior experience in handling customer interactions across chat and voice channels while maintaining high service quality and customer satisfaction.

Key Responsibilities

• Handle customer interactions through chat and voice support.
• Resolve customer queries efficiently while ensuring an excellent customer experience.
• Support both domestic and international customers.
• Investigate and resolve customer complaints with professionalism.
• Coordinate with internal stakeholders to ensure timely issue resolution.
• Maintain accurate documentation of customer interactions.
• Meet service level agreements (SLAs), quality standards, and productivity targets.
• Identify recurring customer issues and provide feedback for process improvements.

Requirements

• Minimum 2 years of experience in Customer Support, Customer Operations, Customer Success, BPO, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Mandatory proficiency in English and Hindi.
• Additional regional language proficiency will be an added advantage.
• Strong customer handling and conflict-resolution skills.
• Comfortable working in a 24x7 rotational shift environment.
• Good computer proficiency and experience using CRM or customer support tools is preferred.
• Process: Blended (Chat + Voice)
• Shift: 24x7 Operations (Any 9-hour shift including a 1-hour break)
• Working Days: 6 days a week
• Week Off: Rotational

Rally is an equal opportunity employer and welcomes candidates of all backgrounds to apply. We look forward to hearing from you!