Customer Support Executive

SocialChaat; Panchkula; On-site; INR 240,000 - 360,000; Full time

Job summary

SocialChaat is seeking a Customer Support Executive for Panchkula (On-site) to manage customer interactions across calls, WhatsApp, and other channels. The role focuses on timely resolutions, collaboration with logistics for order fulfillment, and proactive post-delivery follow-ups.

Ideal candidates have excellent communication, ownership, and an ability to thrive in a fast-paced environment. Fresher applicants with strong communication skills are welcome to apply.

Qualifications

• Excellent communication skills across calls, chat, and email.
• Strong ownership and problem-solving mindset in daily tasks.
• Detail-oriented and organized approach to handling queries and shipments.
• Ability to thrive in a fast-paced environment and manage multiple channels.
• Freshers with strong communication skills can apply and learn on the job.

Responsibilities

• Be the primary contact for customers via calls, WhatsApp, and other channels.
• Handle customer queries and resolve issues promptly.
• Coordinate with operations and logistics for smooth order fulfillment.
• Conduct pre-shipment checks and post-delivery follow-ups.
• Support customer retention and upselling initiatives.

Skills

Excellent communication

Ownership mindset

Detail oriented

Fast-paced

Freshers welcome

Education

Any Graduate

Job description

Job description

Customer Support Executive

Panchkula (On-site) | Full-time | 02 Years Experience

About SocialChaat

SocialChaat is a creative brand-building studio that helps D2C brands grow through content, storytelling, and performance marketing. We blend strategy, creativity, and production to create work that people remember and brands that people love. From ideation to execution, we build, scale, and shape brands end-to-end.

What You'll Do

• Be the primary point of contact for customers
• Handle customer queries via calls, WhatsApp, and other communication channels
• Coordinate with operations and logistics teams for smooth order fulfillment
• Conduct pre-shipment checks and post-delivery follow-ups
• Support customer retention and upselling initiatives

What We're Looking For

• Excellent communication skills
• Strong ownership and problem-solving mindset
• Detail-oriented and organized
• Comfortable working in a fast-paced environment
• Freshers with strong communication skills can also apply

Why Join Us?

• Work closely with fast-growing D2C brands
• Learn branding, e-commerce, and client servicing
• Young, creative, and growth-focused team
• Fast career growth and internal mobility opportunities

Role: Customer Service Industry

Type: Internet (E-Commerce)

Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role

Category: Customer Success, Service & Operations - Other Education UG: Any Graduate

Preferred key skills: Voice Process, Customer Care Handling, Customer Queries Shipment, Tracking Communication Skills, Customer Satisfaction, Customer Service, Customer Queries, Interpersonal Skills, Problem Solving