Customer Support Executive (Chat Process)

Vrinda International; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Vrinda International is seeking a Customer Support Executive for chat processes in Gurgaon, India. You will be the primary contact for international clients, delivering prompt, accurate responses and maintaining high service standards.

The role emphasizes real-time chat support, adherence to compliance, and a focus on customer satisfaction using professional communication and problem-solving skills.

Qualifications

• At least 1 year of professional experience in a customer-facing role.
• Proficiency in customer handling and conflict resolution techniques.
• Strong problem-solving skills with the ability to think critically under pressure.
• Ability to manage multiple tasks efficiently while maintaining focus.
• Commitment to achieving high levels of customer satisfaction.
• Understand and follow process compliance rules for international service delivery.
• Prior exposure to chat-based support environments and query resolution workflows.

Responsibilities

• Manage real-time chat conversations with international clients to address their needs promptly.
• Analyze customer queries and provide accurate, timely solutions to ensure issue resolution.
• Demonstrate strong multitasking abilities to handle multiple chat sessions simultaneously without compromising quality.
• Adhere strictly to established operational protocols and compliance guidelines during all interactions.
• Foster positive customer experiences by delivering professional and empathetic support.
• Identify recurring issues and contribute to improving overall service delivery processes.

Skills

Customer handling

Conflict resolution

Problem solving

Multitasking

Customer satisfaction

Process compliance

Chat-based support

Job description

Customer Support Executive (Chat Process)

Gurgaon (GGN), India | Posted on 10/16/2026

Job Description

Summary

We are seeking a dedicated Customer Support Executive to manage chat-based interactions within our IT Services division. In this role, you will serve as the primary point of contact for international clients, ensuring their inquiries are resolved efficiently while maintaining high standards of service quality. The position is pivotal in driving customer satisfaction and upholding process integrity through effective communication and problem-solving capabilities.

Responsibilities

• Manage real-time chat conversations with international clients to address their needs promptly.
• Analyze customer queries and provide accurate, timely solutions to ensure issue resolution.
• Demonstrate strong multitasking abilities to handle multiple chat sessions simultaneously without compromising quality.
• Adhere strictly to established operational protocols and compliance guidelines during all interactions.
• Foster positive customer experiences by delivering professional and empathetic support.
• Identify recurring issues and contribute to improving overall service delivery processes.

Requirements

Requirements:

• Possess at least one year of professional experience in a customer-facing role.
• Demonstrate proficiency in customer handling and conflict resolution techniques.
• Exhibit strong problem-solving skills with the ability to think critically under pressure.
• Show capability in managing multiple tasks efficiently while maintaining focus.
• Maintain a commitment to achieving high levels of customer satisfaction.
• Understand and follow process compliance rules relevant to international service delivery.
• Have prior exposure to chat-based support environments and query resolution workflows.