Customer Care Executive

TP; Mohali, Chandigarh; On-site; INR 180,000 - 280,000; Full time

Benefits offered by this job

Structured training

Growth opportunities

Office in Mohali

Job summary

TP is seeking a Chat Process Executive in Mohali for an in-office role. You will handle customer queries via chat, provide accurate resolutions, and maintain professional, courteous communication.

The position welcomes freshers and experienced candidates and offers training and a clear performance path. You should have strong written English and Hindi, basic computer skills, and the ability to multitask across multiple chats in a rotational shift.

Qualifications

• Good written communication in English and Hindi.
• Basic computer knowledge.
• Willing to work in rotational shifts and Mohali office preferred.
• Ability to multitask with multiple chats.

Responsibilities

• Handle customer queries through chat.
• Provide accurate and timely resolutions.
• Maintain a professional and customer-friendly communication style.
• Follow process guidelines and quality standards.
• Achieve assigned productivity and performance targets.
• Escalate complex issues to the appropriate team when required.

Skills

Chat support

Customer service

English/Hindi

Multitasking

Education

UG/Graduate

Job description

Position: Chat Process Executive
Location: Mohali
Work Mode: Work from Office
Qualification: UG / Graduate

Experience: Freshers and experienced candidates can apply

Key Responsibilities

• Handle customer queries through chat.
• Provide accurate and timely resolutions.
• Maintain a professional and customer-friendly communication style.
• Follow process guidelines and quality standards.
• Achieve assigned productivity and performance targets.
• Escalate complex issues to the appropriate team when required.

Candidate Requirements

• Good written communication skills in English & Hindi.
• Basic computer knowledge.
• Comfortable working in a rotational shift environment.
• Ability to multitask and handle multiple chats efficiently.
• Candidates who can work from the Mohali office are preferred.

What We Offer

• Work-from-office opportunity in Mohali.
• Structured training and process guidance.
• Opportunity for freshers to start their career in customer support.
• Growth opportunities based on performance.