Customer Service Executive

Phillipcapital; Mumbai; Híbrido; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Phillipcapital in Mumbai seeks a Customer Service Executive to provide information and support to customers across products and services. You will handle inquiries, resolve issues, and ensure satisfaction through clear communication and proactive problem-solving.

You'll maintain customer records, stay updated on offerings, and respond promptly. The role emphasizes understanding the company's products, de-escalation when needed, and maintaining positive client relations in a fast-paced

Responsabilidades

• Providing assistance, information, and support to customers regarding products or services.
• Answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
• Contact for customers, handling interactions via phone, email, or chat.
• Maintaining records of customer interactions, updating information, and documenting resolutions.
• Developing understanding of the company's products and services to assist customers.
• Respond positively to customers' questions in a timely manner.
• Provide accurate information, anticipating future concerns and explaining next steps.
• Identify process improvement opportunities to improve internal and customer perspectives.
• Overcome objections via communication and de-escalation to solve problems and build loyalty.

Descripción del empleo

Role & responsibilities

Role-Customer Service Executive

• 1.Responsible for providing assistance, information, and support to customers regarding products or services


• 2.Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.


• 3.Contact for customers, handling a variety of interactions through different channels like phone, email, or chat.


• 4.Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference.


• 5.Developing a strong understanding of the company's products and services to effectively assist customers.


• 6.Respond positively to customers questions in a timely manner


• 7.Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.


• 8.Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers perspective


• 9.Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty