Customer Care Executive

Digitide Solutions Limited; Thane; On-site; INR 250,000 - 320,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a dedicated customer service professional to handle post-sales queries and ensure timely, accurate resolutions. You will maintain records and ensure a positive post-sales experience across the customer journey.

Coordination with internal teams to resolve complaints and service requests, along with adherence to defined processes, quality standards, and turnaround times, will be essential to success in this role.

Responsibilities

• Handle customer queries and concerns related to post-sales services.
• Provide timely and accurate resolutions to customer issues.
• Coordinate with internal teams to resolve customer complaints and service requests.
• Follow up with customers to ensure satisfactory resolution.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Ensure a positive customer experience throughout the post-sales journey.
• Adhere to defined customer service processes, quality standards, and TATs.

Job description

Role & responsibilities

• Handle customer queries and concerns related to post-sales services.
• Provide timely and accurate resolutions to customer issues.
• Coordinate with internal teams to resolve customer complaints and service requests.
• Follow up with customers to ensure satisfactory resolution.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Ensure a positive customer experience throughout the post-sales journey.
• Adhere to defined customer service processes, quality standards, and TATs.