Customer Service Executive

Orange Services Nagpur; Pune District; On-site; INR 279,000 - 446,000; Full time

Job summary

Orange Services Nagpur is seeking a customer support professional to handle client inquiries and complaints with professionalism and empathy, ensuring timely resolution and customer satisfaction.

You will manage high call volumes, document interactions in CRM systems, and provide accurate product and service information while collaborating with teams to improve processes and strengthen customer relationships.

Responsibilities

• Answer and address client inquiries and complaints with professionalism and empathy.
• Manage high call volumes and document interactions in CRM systems.
• Provide accurate product and service information to customers.
• Maintain professionalism to ensure positive customer experiences.

Job description

Job Role

Responsible for handling client inquiries and complaints with professionalism and empathy, ensuring timely resolution and customer satisfaction. Manage high call volumes, document interactions in CRM systems, and provide accurate product and service information. By meeting performance metrics, collaborating with teams, and contributing to process improvements, they strengthen customer relationships and enhance overall service delivery.

Responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Maintain professionalism and empathy during challenging conversations to ensure positive customer experiences.