Tele Caller

Global Health Spine Joint And Laser Center; New Delhi; On-site; INR 201,000 - 290,000; Full time

Job summary

Global Health Spine Joint And Laser Center in New Delhi invites applications for a customer support role. You will handle calls, chats, and emails to resolve queries and concerns, delivering prompt, professional service.

You will identify upsell opportunities, maintain CRM records, and ensure courteous communication. Experience in customer service is valued, with strong communication and CRM skills.

Qualifications

• Handle customer calls, chats, and emails to resolve their queries and concerns.
• Provide excellent customer service by addressing issues promptly and professionally.
• Utilize telephone etiquette skills to maintain a positive tone during conversations.
• Identify opportunities for upselling/cross-selling products or services based on customer needs.
• Maintain accurate records of all interactions with customers using CRM software.

Responsibilities

• Handle customer calls, chats, and emails to resolve their queries and concerns.
• Provide excellent customer service by addressing issues promptly and professionally.
• Utilize telephone etiquette skills to maintain a positive tone during conversations.
• Identify opportunities for upselling/cross-selling products or services based on customer needs.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Customer service

Communication

Telephone etiquette

Upselling

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer calls, chats, and emails to resolve their queries and concerns.
  
• Provide excellent customer service by addressing issues promptly and professionally.
  
• Utilize telephone etiquette skills to maintain a positive tone during conversations.
  
• Identify opportunities for upselling/cross-selling products or services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.