Customer Support Executive

Intech Fire & Security; Navi Mumbai; Vor Ort; INR 700.000 - 1.000.000; Vollzeit

Zusammenfassung

Intech Fire & Security in Navi Mumbai is seeking a dedicated Customer Support professional to handle queries via phone, email and WhatsApp, provide timely responses, and resolve complaints.

You will coordinate with internal teams, follow up on pending service requests, and maintain accurate records and feedback reports. Graduate in any discipline with 13 years of experience is preferred; join a dynamic team and contribute to exceptional customer service.

Qualifikationen

• Graduate in any discipline.
• 13+ years of experience in Customer Support/Customer Service preferred.

Aufgaben

• Handle customer queries through phone calls, emails and WhatsApp.
• Provide timely responses and resolve customer complaints.
• Coordinate with internal departments for customer-related issues.
• Follow up with customers regarding pending queries and service requests.
• Maintain customer records, feedback and complaint reports.

Ausbildung

Graduate in any discipline

Jobbeschreibung

Role & responsibilities

• Handle customer queries through phone calls, emails and WhatsApp.
• Provide timely responses and resolve customer complaints.
• Coordinate with internal departments for customer-related issues.
• Follow up with customers regarding pending queries and service requests.
• Maintain customer records, feedback and complaint reports.

Preferred candidate profile

• Graduate in any discipline.
• 13 years of experience in Customer Support / Customer Service preferred.