Customer Support Executive

Framp Enterprises; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

Framp Enterprises in Chennai, India is seeking a motivated Customer Support Executive to handle inquiries across WhatsApp, Instagram, Facebook, email, and phone. You will respond on products, pricing, availability, orders and deliveries, assist with purchases, and provide timely order updates.

Candidates should have strong verbal and written communication, solid customer handling and problem-solving skills, basic MS Excel and Google Sheets knowledge, and familiarity with social media channels.

Qualifications

• Must have strong verbal and written communication.
• Excellent customer handling and problem-solving abilities.
• Basic MS Excel and Google Sheets knowledge.
• Familiarity with WhatsApp Business and social media platforms.
• Good coordination and follow-up skills.
• Experience in handling inquiries via multiple channels.

Responsibilities

• Handle customer enquiries through WhatsApp, Instagram, Facebook, email and phone.
• Respond to queries regarding products, pricing, availability, orders and deliveries.
• Assist customers with purchases and provide timely order updates.
• Handle customer complaints and after-sales support.
• Coordinate with internal teams to resolve customer issues.
• Follow up with potential customers and maintain customer records.
• Ensure customer satisfaction through prompt and professional communication.

Skills

Communication

Customer handling

Problem solving

MS Excel

Google Sheets

WhatsApp Business

Social media

Coordination

Follow-up

Job description

Role & responsibilities

• Handle customer enquiries through WhatsApp, Instagram, Facebook, email and phone calls.


• Respond to queries regarding products, pricing, availability, orders and deliveries.


• Assist customers with purchases and provide timely order updates.


• Handle customer complaints and after-sales support.


• Coordinate with internal teams to resolve customer issues.


• Follow up with potential customers and maintain customer records.


• Ensure customer satisfaction through prompt and professional communication.

Preferred candidate profile

• Good verbal and written communication skills.


• Strong customer handling and problem-solving abilities.


• Basic knowledge of MS Excel and Google Sheets.


• Familiarity with WhatsApp Business and social media platforms.


• Good coordination and follow-up skills.