Customer Support Executive

R.S Brothers; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

R.S Brothers in India is seeking a Customer Service Specialist to maintain strong customer relationships and provide product information across channels. You will collaborate with the support team to resolve issues and update customer accounts, ensuring timely follow-ups for a superior experience.

The role requires 0-2 years in customer service, excellent Tamil communication, and a collaborative attitude. Multilingual skills in Telugu, English, and Hindi are a plus in a dynamic team environment.

Qualifications

• Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
• 0-2 years of experience as a Customer Service Specialist or Customer Service Representative.
• Outstanding experience in working with customers via telephone, email, and chats.
• Ability to work in a team with a positive attitude.
• Languages Proficiency: Tamil mandatory; Telugu, English, Hindi additional languages preferred.

Responsibilities

• Maintain a good relationship between customers and the company.
• Provide detailed information about the products and services offered to the customers.
• Communicate effectively with the customer support team.
• Open and maintain customer account with all the desired account information.
• Listen to customer complaints and provide adequate solutions for their problem via phone or email.
• Propose potential products or services to top management to gather customer information and analyze customer needs.
• Handle and manage surveys in regards to resolving customer service problems.
• Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Skills

Tamil proficiency

English communication

Customer service

Team player

Education

Bachelor's degree in Business Administration

High school diploma acceptable with experience

Job description

Role & responsibilities

• Maintain a good relationship between customers and the company.
• Provide detailed information about the products and services offered to the customers.
• Communicate effectively with the customer support team.
• Open and maintain customer account with all the desired account information.
• Listen to customer complaints and provide adequate solutions for their problem via phone or email.
• Propose potential products or services to top management to gather customer information and analyze customer needs.
• Handle and manage surveys in regards to resolving customer service problems.
• Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Preferred candidate profile

• Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
• 0-2 years of experience as a Customer Service Specialists or Customer Service Representative.
• Outstanding experience in working with customers via telephone, email, and chats.
• Ability to work in a team with a positive attitude.
• Languages Proficiency: Good Communication skills in Tamil(Mandatory) Telugu ,English, Hindi(Additional Languages Preferred).