Customer Support Executive

Equentis Wealth Advisory; Mumbai; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Equentis Wealth Advisory is seeking a Customer Service Executive to handle customer queries via phone, email and chat, and to provide accurate information about products and services.

You will maintain customer records, follow up when required, and strive to ensure a positive customer experience across touchpoints. Prior experience is an advantage. The role requires strong communication and problem-solving abilities, with a focus on delivering excellent service to clients.

Qualifications

• Good communication and interpersonal skills.
• Basic computer knowledge.
• Problem-solving ability and a customer-focused attitude.
• Prior experience is an advantage.

Responsibilities

• Handle customer queries via phone, email, and chat.
• Resolve customer complaints professionally and promptly.
• Provide accurate information about products and services.
• Maintain customer records and follow up when required.
• Ensure customer satisfaction and a positive customer experience.

Skills

Communication skills

Interpersonal skills

Basic computer knowledge

Problem-solving

Job description

Job Description: Customer Service Executive

• Handle customer queries via phone, email, and chat.
• Resolve customer complaints professionally and promptly.
• Provide accurate information about products and services.
• Maintain customer records and follow up when required.
• Ensure customer satisfaction and a positive customer experience.

Requirements:

• Good communication and interpersonal skills.
• Basic computer knowledge.
• Problem-solving ability and a customer-focused attitude.
• Prior experience is an advantage.