Customer Support Executive

Redion; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Redion in Mumbai seeks a customer service associate to handle interactions through calls, emails, and chats, and to register and process insurance claims and service requests.

You will verify customer details and policy coverage, coordinate with service partners and internal teams, and maintain accurate case records while meeting SLAs.

This role requires basic knowledge of warranty and insurance processes, familiarity with electronics, and proficiency in CRM/ticketing tools and MS Office.

Qualifications

• Basic understanding of warranty, insurance, and service processes.
• Technical knowledge of electronic appliances and devices.
• Proficiency in CRM/Ticketing tools and MS Office.

Responsibilities

• Handle customer interactions through calls, emails, and chats.
• Register and process insurance claims and service requests
• Verify customer details, policy coverage eligibility, and supporting documents
• Coordinate with service partners and internal teams for timely case resolution
• Maintain accurate case records and ensure adherence to defined SLAs
• Escalate complex cases as per established process guidelines
• Deliver a high-quality customer experience and ensure customer satisfaction

Tools

CRM/Ticketing tools

MS Office

Job description

Role & responsibilities :

• Handle customer interactions through calls, emails, and chats
• Register and process insurance claims and service requests
• Verify customer details, policy coverage eligibility, and supporting documents
• Coordinate with service partners and internal teams for timely case resolution
• Maintain accurate case records and ensure adherence to defined SLAs
• Escalate complex cases as per established process guidelines
• Deliver a high-quality customer experience and ensure customer satisfaction

Requirements :

• Basic understanding of warranty, insurance, and service processes
• Technical knowledge of electronic appliances and devices
• Proficiency in CRM/Ticketing tools and MS Office