Customer Support Executive

Innoitus; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Innoitus in Mumbai, India is seeking a customer support professional to manage customer inquiries, resolve issues, and deliver timely solutions that improve satisfaction. You will actively follow up to nurture relationships and ensure accurate documentation of every interaction.

The role requires collaboration with internal teams to address concerns, escalation of complex problems to senior staff when needed, and a commitment to maintaining meticulous records for traceability and quality service.

Qualifications

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and effective solutions to customer complaints.
• Collaborate with internal teams to enhance customer satisfaction.
• Develop and maintain strong relationships with customers through regular follow-ups.
• Identify and elevate complex issues to senior team members when necessary.
• Maintain accurate records of customer interactions and resolutions.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and effective solutions to customer complaints.
• Collaborate with internal teams to enhance customer satisfaction.
• Develop and maintain strong relationships with customers through regular follow-ups.
• Identify and elevate complex issues to senior team members when necessary.
• Maintain accurate records of customer interactions and resolutions.