Customer Support Executive

Richind; Dadri; In loco; INR 240.000 - 420.000; Tempo pieno

Descrizione del lavoro

RichInd is seeking a customer service representative to handle inbound and outbound calls, address customer concerns, and provide clear information about products or services. You will ensure professional handling of inquiries and maintain a focus on customer satisfaction.

You will resolve complaints professionally, collaborate with internal teams to resolve complex issues, and maintain accurate records of interactions to improve service quality and caller experience.

Competenze

• Handle inbound and outbound calls to address customer concerns and provide solutions.
• Resolve customer complaints professionally and courteously, ensuring high levels of satisfaction.
• Provide timely and accurate information about products or services to customers.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain records of customer interactions and feedback.

Mansioni

• Handle inbound and outbound calls to address customer concerns and provide solutions.
• Resolve customer complaints professionally and courteously, ensuring high levels of satisfaction.
• Provide timely and accurate information about products or services to customers.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain records of customer interactions and feedback.

Conoscenze

Handle inbound and outbound calls

Resolve complaints

Provide information

Collaborate with internal teams

Maintain records

Descrizione del lavoro

• Handle inbound and outbound calls to address customer concerns and provide solutions.
• Resolve customer complaints professionally and courteously, ensuring high levels of satisfaction.
• Provide timely and accurate information about products or services to customers.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain records of customer interactions and feedback.