Customer Service Executive

Tata Capital; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital in Delhi is seeking a Customer Service Representative to handle customer inquiries and resolve issues professionally, delivering excellent service through multiple channels.

You will maintain accurate records of interactions and transactions, collaborate with internal teams to ensure seamless service, and contribute to process improvements to boost customer satisfaction.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Manage and maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Develop and implement process improvements to enhance customer satisfaction.
• Ensure compliance with company policies and procedures.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Manage and maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Develop and implement process improvements to enhance customer satisfaction.
• Ensure compliance with company policies and procedures.