Customer Care Associate

Shoppers Stop; Thane; On-site; INR 200,000 - 350,000; Full time

Job summary

Shoppers Stop is seeking a customer service representative in Maharashtra, Thane to handle customer inquiries and resolve issues professionally, providing timely solutions and building long-term relationships.

You will collaborate with internal teams to enhance the customer experience, maintain accurate records of interactions, and identify opportunities to upsell and cross-sell products, contributing to overall customer satisfaction.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and effective solutions to customer complaints.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and effective solutions to customer complaints.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.