Customer Service Executive

Tata Capital; Muzaffarnagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital is seeking a customer service professional to handle inquiries across multiple channels and resolve issues with professionalism. You will build strong relationships with customers, ensuring satisfaction while collaborating with internal teams to address concerns.

Key responsibilities include upselling and cross-selling opportunities where appropriate, maintaining accurate records of customer interactions, and contributing to service excellence to support business growth in a dynamic

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Collaborate with internal teams to address customer complaints and concerns.
• Develop and maintain strong relationships with customers to ensure satisfaction.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Collaborate with internal teams to address customer complaints and concerns.
• Develop and maintain strong relationships with customers to ensure satisfaction.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.