Customer Support Executive

ExcelR Edtech Pvt Ltd; Jaisalmer; On-site; INR 167,000 - 279,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a dedicated Customer Support Executive to join our team. You will handle inbound calls, resolve inquiries, and provide clear information about our services and products, ensuring a positive customer experience.

You will document interactions, collaborate with teammates, and participate in product training to continuously improve service delivery. Freshers are welcome, and strong communication is essential for success in this role.

Qualifications

• Inbound calls handling and information provision.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience or familiarity with call center software a plus.

Responsibilities

• Handle inbound calls from customers and address queries.
• Assist customers with concerns and guide them through services.
• Maintain professionalism and empathy in interactions.
• Document customer interactions and feedback in the system.
• Collaborate with team to improve service delivery.
• Participate in training sessions to enhance product knowledge.

Skills

Strong communication

Multi-tasking

Call center software

Customer-centric

Freshers welcome

Tools

Call center tools

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for handling inbound calls and providing exceptional customer care to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.
• Previous experience in a BPO or call center environment is a plus, but freshers are also encouraged to apply.

If you are looking for an opportunity to grow in the customer support field and are passionate about providing excellent service, we would love to hear from you. Join us and be a part of a dynamic team that values customer satisfaction and teamwork.