Customer Support Executive

TRANSFORMPLUS; Bhiwandi; On-site; INR 180,000 - 300,000; Full time

Job summary

Transformplus is seeking a motivated Customer Support Executive to join our team in Andheri, Maharashtra. You will handle inbound and outbound calls, address inquiries, and ensure customer satisfaction through effective communication and problem-solving skills.

The role involves providing product/service information, resolving issues, and collaborating with the team to improve service processes. Prior exposure to BPO/telecalling and a positive, proactive attitude are valued.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Fundamental knowledge of customer service principles and practices.

Responsibilities

• Manage incoming calls and customer inquiries professionally.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues promptly and efficiently.
• Conduct outbound calls for follow-ups and to promote services.
• Collaborate with team members to improve customer service processes.
• Maintain detailed records of customer interactions and transactions.
• Assist in cross-selling and upselling products to enhance customer experience.

Skills

Strong communication

Multi-tasking

CRM basics

BPO/telecalling

Sales techniques

Positive attitude

Job description

We are seeking a motivated and enthusiastic Customer Support Executive to join our dynamic team in Andheri, Maharashtra. The ideal candidate will play a crucial role in providing exceptional customer service and support to our clients. As a Customer Support Executive, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues promptly and efficiently.
• Conduct outbound calls for follow-ups and to promote services.
• Collaborate with team members to improve customer service processes.
• Maintain detailed records of customer interactions and transactions.
• Assist in cross-selling and upselling products to enhance customer experience.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in customer service principles and practices.
• Familiarity with BPO and telecalling processes is a plus.
• Basic knowledge of sales techniques and customer relationship management.
• A positive attitude and a willingness to learn.