Customer Support Executive

Steerway Business Consultants; Rajkot; On-site; INR 167,000 - 279,000; Full time

Job summary

Steerway Business Consultants in Gujarat, India, is hiring a Customer Support Executive. Fresh graduates are encouraged to apply as the role offers hands-on training and growth in customer service, product information, and issue resolution.

You will respond to inquiries via phone, email, or chat, maintain records, and collaborate with the team to enhance service quality. The ideal candidate is eager to learn, detail-focused, and customer-oriented.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic problem-solving skills and a customer-oriented mindset.
• Proficiency in using computers and customer service software.
• A positive attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner.
• Assist customers with product-related questions and troubleshoot issues they may encounter.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to improve customer service processes and enhance the overall customer experience.
• Provide feedback to management regarding customer concerns and suggestions for improvement.

Skills

Communication

Multitasking

Problem-solving

Customer service software

Positive attitude

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Gujarat.

This role is ideal for fresh graduates looking to start their career in customer service.

As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support regarding our products and services. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner.
• Assist customers with product-related questions and troubleshoot issues they may encounter.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to improve customer service processes and enhance the overall customer experience.
• Provide feedback to management regarding customer concerns and suggestions for improvement.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic problem-solving skills and a customer-oriented mindset.
• Proficiency in using computers and customer service software.
• A positive attitude and willingness to learn.

If you are a fresher graduate with a passion for helping others and are looking to kickstart your career in customer support, we encourage you to apply for this exciting opportunity.

Join us in delivering exceptional service to our customers and be a part of our growing team!