Customer Support Executive

Edutor Technologies; Kastūrināyanipalli; On-site; INR 300,000 - 600,000; Full time

Job summary

Edutor Technologies is seeking a field support professional to visit schools and institutions, providing on-ground assistance and ensuring smooth product usage. The role focuses on quick resolution of issues with practical on-site solutions and clear communication with educators and staff.

You will escalate critical problems promptly to internal teams to enable faster resolutions and sustained service quality across client sites in Andhra Pradesh.

Responsibilities

• Visit schools/institutions to provide on-ground support and resolve issues.
• Handle and resolve customer problems quickly with practical, on-site solutions.
• Communicate clearly with teachers and staff to ensure proper product usage.
• Escalate critical issues promptly to internal teams for faster resolution.

Job description

We are an e-learning organization focused on working with schools and institutions.

• We provide digital solutions that support teaching, learning, and academic management.
• 1. Visit schools/institutions to provide on-ground support and resolve issues.
• 2. Handle and resolve customer problems quickly with practical, on-site solutions.
• 3. Communicate clearly with teachers and staff to ensure proper product usage.
• 4. Escalate critical issues promptly to internal teams for faster resolution.