Customer Support Executive

Words Worth; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Words Worth is seeking energetic Customer Support Executives in Ahmedabad to ensure a seamless learning experience for users. You will handle inquiries across phone, email, and chat, and help resolve both technical and non-technical issues.

Join a team that grows with user feedback, builds strong product knowledge, and contributes to a rich learning environment. We value clear communication and a user-first approach to support.

Qualifications

• 2+ years of experience in customer support or a similar role.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Troubleshoot and resolve technical/non-technical issues.
• Maintain accurate records in CRM and contribute to the knowledge base.
• Gather feedback to improve user experience.
• Develop deep product knowledge to support users effectively.

Skills

Experience

Communication skills

Job description

An EdTech company redefining education through technology. We're looking for enthusiastic Customer Support Executives to ensure a seamless experience for our users.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Troubleshoot and resolve technical/non-technical issues.
• Maintain accurate records in CRM and contribute to the knowledge base.
• Gather feedback to improve user experience.
• Develop deep product knowledge to support users effectively.

Requirements

• 2+ years of experience in customer support or a similar role.
• Excellent written and verbal communication skills.

Be part of a team that supports learning, every step of the way.