Customer Support executive

PlexusMD; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

PlexusMD in Ahmedabad is seeking a dedicated customer support specialist to assist doctors with our e-learning, partnerships, and career growth platforms. You will develop a deep product understanding to help customers and prioritize empathetic, timely problem resolution.

The role emphasizes documentation quality and collaboration with product teams to resolve issues as they arise, ensuring a seamless user experience for healthcare professionals.

Qualifications

• Strong empathy and ability to understand customer needs.
• Excellent communication in English.
• Ability to translate user queries into solutions.
• Willingness to coordinate with product and development teams.
• Attention to documentation and process quality.

Responsibilities

• Respond to user queries for e-learning, partnerships, and career growth platforms.
• Develop a deep understanding of our product to assist doctors.
• Empathize with customer needs and resolve queries quickly.
• Build interpersonal skills while engaging a diverse customer base.
• Coordinate with internal development teams to resolve bugs.
• Maintain high-quality work and thorough documentation of actions.

Skills

Empathy

Interpersonal skills

Product understanding

Customer query resolution

Documentation

Job description

• Responding to user queries for our e-learning, partnerships, and career growth platforms (https://www.plexusmd.com/md/video)
• Developing a deep understanding of our product to help customers (mainly doctors)
• Empathizing with customer needs and finding the best possible solution to quickly resolve their queries
• Developing interpersonal skills working with a diverse customer base
• Coordinating with the internal development team as and when required to ensure that bugs are resolved
• Focusing on the quality of work and documentation of the action as well .