Customer Engagement Executive

Syed Touseef Ali Ahmed; India; Hybrid; INR 450,000 - 750,000; Full time

Job summary

Syed Touseef Ali Ahmed is seeking a dynamic Sales Executive to manage customer relationships and drive revenue in the EdTech space across India. You will handle inquiries, nurture leads, and coordinate with product and marketing teams to align solutions with client needs.

The role emphasizes proactive outreach, collaboration, and a results-driven mindset, with a focus on upselling and cross-selling EdTech products, ensuring high levels of client satisfaction and long-term retention.

Qualifications

• Strong understanding of EdTech industry dynamics and trends.
• Excellent communication skills and ability to build relationships over calls.
• Self-motivated and able to work independently as well as in a team.

Responsibilities

• Manage customer relationships through effective communication to ensure satisfaction and retention.
• Provide sales support by handling incoming leads, responding to queries, and resolving issues promptly.
• Collaborate with internal stakeholders to upsell EdTech products.
• Identify new business opportunities by prospecting for potential customers and converting them into paying clients.

Skills

EdTech knowledge

Communication skills

Team collaboration

Self-motivation

Job description

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
• Provide sales support to the team by handling incoming leads, responding to queries, and resolving issues promptly.
• Collaborate with internal stakeholders to develop strategies for upselling and cross‑selling EdTech products.
• Identify new business opportunities by prospecting for potential customers and converting them into paying clients.

Desired Candidate Profile

• Strong understanding of EdTech industry dynamics, including e-learning platforms, skill courses, tele/inside sales techniques.
• Excellent communication skills with ability to build strong relationships with customers over phone calls.
• Ability to work independently as well as part of a team environment; self‑motivated individual who thrives on meeting targets.