Customer Support Executive

Scikraft E&E Pvt Ltd; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

An education technology company based in Bengaluru is seeking a proactive Customer Support Executive. The role involves coordinating with schools to ensure smooth implementation and engagement, maintaining records in CRM systems, and tracking key metrics. Ideal candidates will have strong communication skills and experience in customer support or operations coordination. A Bachelor’s degree in a related field is required.

Qualifications

• 1-3 years of experience in customer support, client servicing, or operations coordination.
• Experience in EdTech or service-driven environments is a bonus.

Responsibilities

• Act as the primary point of contact for schools after onboarding.
• Coordinate with internal teams to address school needs.
• Maintain accurate records of interactions in the CRM system.
• Proactively follow up with school stakeholders.
• Identify and escalate operational bottlenecks.
• Track and report key metrics on school engagement.
• Support training sessions or demo rollouts.
• Contribute to documentation and internal support processes.

Skills

Strong written and verbal communication skills

Excellent follow-up habits

Organized and deadline-driven

Comfortable using CRM tools

Education

Bachelor’s degree in Business, Communication, Education, or related field

Tools

Zoho CRM

HubSpot

Salesforce

Job description

Seeking a proactive Customer Support Executive to handle post-sales, boost school engagement, and ensure smooth solution rollout. Strong in communication, coordination, and CRM tracking.

Job Description

Key Responsibilities:

• Act as the primary point of contact for schools after onboarding, ensuring smooth implementation and ongoing engagement
• Coordinate with internal teams (sales, product, logistics, tech) to address school needs and resolve issues quickly
• Maintain accurate and up-to-date records of interactions, timelines, and implementation stages in the CRM system
• Proactively follow up with school stakeholders to gather feedback, share updates, and ensure successful usage of solutions
• Identify and escalate operational bottlenecks while ensuring timely resolution
• Track and report key metrics on school engagement, support tickets, and satisfaction levels
• Support training sessions or demo rollouts in collaboration with academic teams
• Contribute to documentation, FAQs, and internal support processes for consistent service delivery

Key Requirements:

• Strong written and verbal communication skills
• Excellent follow-up habits and ability to manage multiple priorities across timelines
• Comfortable using CRM tools to track interactions and update records (e.g., Zoho CRM, HubSpot, Salesforce)
• Organized, deadline-driven, and capable of working in a fast-paced, multi-stakeholder environment
• Familiarity with Agile or Scrum-based workflows is a plus

Qualifications

• Bachelor’s degree in Business, Communication, Education, or a related field
• 1–3 years of experience in customer support, client servicing, or operations coordination
• Experience working in EdTech, education, or service-driven environments is a bonus