Customer Support Executive

Learningshala.in; Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

An education platform in Delhi is seeking a Client Relations Manager to foster long-term relationships with customers. The role involves supporting enrolled students, resolving queries, and maintaining a CRM system. Ideal candidates should possess a strong background in customer service, excellent communication skills, and the ability to manage over 1000 clients. This position aims to enhance customer satisfaction and retention in the education sector.

Qualifications

• Experience in customer relations within the education sector.
• Ability to manage relationships with over 1000 clients.

Responsibilities

• Provide support to enrolled students.
• Resolve queries effectively.
• Build strong relationships with students.
• Maintain CRM systems.

Skills

Excellent communication

Customer service background

Understanding customer needs

Job description

Overview

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. You should be an excellent communicator who can grasp customer needs and brainstorm ways to fulfil them.

Responsibilities

• Providing support to enrolled students.
• Query resolution.
• Drawing references from already enrolled students.
• Building relationships with enrolled students.
• Maintaining CRM.
• Proven track record of retaining and managing more than 1000+ clients.

Qualifications

• Background in customer service (Education Industry) and knowledge of the education sector.
• Excellent communication skills with the ability to understand and address customer needs.