Customer Support Representative

SkillLabs; Jaipur; On-site; INR 250,000 - 450,000; Full time

Job summary

SkillLabs is seeking a Customer Support Executive to join our team in Jaipur. The role focuses on delivering outstanding support to customers via phone, email, and chat, maintaining a positive and professional demeanor at all times.

You will identify customer needs and provide effective solutions while keeping precise records of interactions and feedback. Ideal candidates bring proven customer support experience, strong phone handling, and excellent communication and presentation skills, with

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strictly professional and courteous communication with customers.
• Ability to listen actively and respond effectively.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, or chat
• Maintain a positive, empathetic, and professional attitude toward customers
• Identify and assess customers’ needs, and provide appropriate solutions or alternatives
• Keep accurate records of customer interactions, transactions, comments, and complaints

Skills

Customer support experience

Phone handling

Active listening

Communication skills

Presentation skills

Time management

Job description

Job Title: Customer Support Executive

Company Description:

We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, or chat
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify and assess customers’ needs, and provide appropriate solutions or alternatives
• Keep accurate records of customer interactions, transactions, comments, and complaints

Candidate Profile Required

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively