Customer Care Executive(25)

Oasis Resource Management Pvt Ltd; Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Oasis Resource Management Pvt Ltd is seeking a Customer Care Executive in Delhi to handle client queries via calls and emails, resolving issues with patience and professionalism.

You will engage with customers, log interactions in CRM, and ensure a smooth journey from inquiry to resolution, contributing to high customer satisfaction.

Qualifications

• Excellent verbal and written communication.
• Strong listening skills and a calm, helpful attitude.
• Ability to handle queries and complaints professionally.
• Comfortable using CRM tools, emails, and call systems.
• Good organizational skills and attention to detail.
• Quick learner with a customer-first mindset.

Responsibilities

• Assist clients over calls and emails to resolve queries.
• Provide clear, patient explanations and troubleshoot issues.
• Ensure a smooth customer journey from inquiry to resolution.
• Maintain accurate records in CRM and follow up as needed.

Skills

Verbal communication

Written communication

Listening skills

Customer-first mindset

CRM tools

Organization

Problem solving

Education

Graduate in any discipline

1-3 years in customer support

Tools

CRM tools

Job description

Job Description

We are looking for a Customer Care Executive who can handle client queries with patience, clarity, and professionalism. Your main responsibilities will include assisting clients over calls and emails, resolving issues, and ensuring a smooth experience throughout their journey with us. If you’re someone who enjoys talking to people and solving problems, we’d love to have you on our team.

Required Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills
• Strong listening skills and a calm, helpful attitude
• Ability to handle queries and complaints professionally
• Comfortable using CRM tools, emails, and call systems
• Good organizational skills and attention to detail
• Quick learner with a customer-first mindset

Education + Experience

• Graduate in any discipline
• 1 to 3 years of experience in customer support or client servicing
• Prior experience in handling calls/emails/chats
• Experience in immigration, education, or service-based industries is preferred
• Basic knowledge of MS Office and CRM tools is a plus