Customer Support Representative

SkillLabs; Sahibzada Ajit Singh Nagar; On-site; INR 250,000 - 420,000; Full time

Job summary

SkillLabs is seeking a Customer Support Executive to join our team in Sahibzada Ajit Singh Nagar, India. You will respond to customer inquiries via phone, email, or chat and resolve issues promptly while maintaining a positive, empathetic stance.

The role requires strong communication and active listening skills, the ability to multi-task, and a focus on delivering exceptional service to clients. Join us to help customers with timely solutions and accurate record-keeping.

Qualifications

• Proven experience in customer support or client service
• Excellent communication and presentation skills
• Strong phone contact handling and active listening
• Ability to multi-task and manage time effectively

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, or chat
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify and assess customers’ needs, and provide appropriate solutions or alternatives
• Keep accurate records of customer interactions, transactions, comments, and complaints

Skills

Proven customer support experience

Active listening

Strong communication

Presentation skills

Job description

Job Title: Customer Support Executive

Company Description:

We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, or chat
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify and assess customers’ needs, and provide appropriate solutions or alternatives
• Keep accurate records of customer interactions, transactions, comments, and complaints

Candidate Profile Required

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively