Customer Care Support Executive

Delibo; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Delibo is seeking a dedicated Customer Care Support Executive to join its team in Chennai District, Tamil Nadu. The ideal candidate should have at least one year of experience in customer service and possess excellent communication skills. Key responsibilities include responding to customer inquiries, resolving issues, and collaborating with teams to enhance customer satisfaction.

The role requires strong problem-solving abilities, attention to detail, and the flexibility to work in a fast-paced environment. Opportunities exist for personal development and improvement of customer service processes.

Qualifications

• Minimum of one year of experience in customer service or a related field.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Empathetic and patient demeanor when dealing with customer inquiries or complaints.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues in a timely manner.
• Follow up with customers to ensure their concerns have been resolved.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Multitasking

Education

Any degree or diploma

Tools

CRM systems

Customer service software

Job description

We are seeking a dedicated and experienced Customer Care Support Executive to join our team. The ideal candidate will have a minimum of one year of experience in customer service, with excellent communication skills and a passion for assisting customers.

As a Customer Care Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information and assistance regarding products, services, and policies.
• Resolve customer complaints and issues in a timely manner, aiming for first-contact resolution whenever possible.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Collaborate with other team members and departments to improve overall customer experience and service delivery.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Identify and suggest process improvements to enhance efficiency and customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Minimum of one year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Empathetic and patient demeanor when dealing with customer inquiries or complaints.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently as well as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.
• Any degree or diploma; additional education or training in customer service is a plus.