Customer Service Executive

Kotak Life; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Life in Mumbai is seeking a customer support professional to respond to inquiries across email, chat, letters and phone, ensuring accurate resolutions. You will identify needs, update the internal database, and collaborate with internal teams to resolve issues while promoting digital service channels.

The role emphasizes timely follow-ups, maintaining customer-centric service, and contributing to a positive workplace aligned with organizational policies.

Responsibilities

• Respond to customer queries in a timely and accurate way via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transaction
• Support a positive work place environment adhering to organizational policies

Job description

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transaction
• Support a positive work place environment adhering to organizational policies