Customer Support Executive

RDS Digital; India; On-site; INR 279,000 - 390,600; Full time

Job summary

A customer service company in India is seeking a dedicated Customer Support Executive to manage customer inquiries and resolve issues through calls, emails, and chat support. The ideal candidate will have strong communication skills, a problem-solving attitude, and experience in customer service. Responsibilities include handling customer calls, maintaining records, and ensuring satisfaction. This role offers opportunities to develop proficiency in customer engagement within a supportive environment.

Qualifications

• Strong communication and active listening skills.
• Ability to handle multiple customer interactions via different channels.
• Excellent problem-solving attitude and patience.
• Experience in a customer service or support role is a plus.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries via phone, email, or chat.
• Resolve customer complaints and issues within defined timelines.
• Provide accurate information about products/services.
• Maintain customer records and interaction details.

Skills

Customer Service

Query Resolution

Communication Skills

Professionalism

Patience & Empathy

Tools

MS Office

Email

CRM

Job description

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, resolve issues efficiently, and ensure a positive customer experience through calls, emails, and chat support.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer queries via phone, email, or chat
• Resolve customer complaints and issues within defined timelines
• Provide accurate information about products/services
• Maintain customer records and interaction details
• Escalate unresolved issues to relevant teams when required
• Follow up with customers to ensure resolution and satisfaction
• Meet quality and productivity benchmarks

Requirements

• Strong communication and active listening skills
• Ability to handle multiple customer interactions via different channels
• Excellent problem-solving attitude and patience
• Basic computer proficiency (MS Office, Email, CRM)
• Experience in a customer service or support role is a plus

Key Skills

• Customer Service
• Query Resolution
• Communication Skills
• Professionalism
• Patience & Empathy

Apply Now

Name

Phone Number

Email

Total Experience

Current CTC

Expected CTC

Current Location

Role Applied For Graphic Designer Social Media Business Development Intern SEO Executive Sales Executive(Lead) Sales Executive Inside Sales Executive Business Development Executive Sales Supervisor Brand Manager Telecaller Executive Interior Designer Field Sales Executive Customer Support Executive