Customer Support Executive

Fidelitus HR Labs; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Fidelitus HR Labs in Bengaluru is seeking a Customer Support Executive who is customer‑focused and enthusiastic to handle queries, provide timely resolutions, and ensure a positive experience.

You will manage inquiries via phone, email, and chat, communicate policies clearly, and escalate issues when needed while maintaining professionalism and a customer‑centric approach. The role requires 1–3 years of relevant experience and strong communication skills.

Qualifications

• Graduate in any discipline required.
• 1–3 years of experience in Customer Support / Customer Service.
• Excellent verbal and written communication skills.
• Good interpersonal and problem‑solving abilities.
• Basic knowledge of MS Office and computer applications.
• Ability to handle difficult customers and manage multiple queries.
• Strong listening skills and a positive attitude.
• Ability to work independently as well as in a team.

Responsibilities

• Handle customer queries through phone calls, emails, and chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and concerns within the stipulated timelines.
• Follow up with customers to ensure satisfactory resolution of issues.
• Maintain proper records of customer interactions, feedback, and complaints.
• Coordinate with internal departments to address customer concerns.
• Ensure high levels of customer satisfaction through effective communication.
• Escalate complex issues to the concerned departments or supervisors.
• Meet daily, weekly, and monthly customer support targets.
• Maintain professionalism and a customer‑centric approach at all times.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

MS Office

Customer handling

Teamwork

Active listening

Education

Graduate in any discipline

Job description

Position: Customer Support Executive
Department: Customer Service / Operations
Experience: 13 Years
Location: Bengaluru
Employment Type: Full‑Time

Job Summary

We are looking for a customer‑focused and enthusiastic Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, problem‑solving abilities, and the ability to manage customer interactions professionally.

Key Responsibilities

• Handle customer queries through phone calls, emails, and chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and concerns within the stipulated timelines.
• Follow up with customers to ensure satisfactory resolution of issues.
• Maintain proper records of customer interactions, feedback, and complaints.
• Coordinate with internal departments to address customer concerns.
• Ensure high levels of customer satisfaction through effective communication.
• Escalate complex issues to the concerned departments or supervisors.
• Meet daily, weekly, and monthly customer support targets.
• Maintain professionalism and a customer‑centric approach at all times.

Required Skills & Qualifications

• Graduate in any discipline.
• 1–3 years of experience in Customer Support / Customer Service.
• Excellent verbal and written communication skills.
• Good interpersonal and problem‑solving abilities.
• Basic knowledge of MS Office and computer applications.
• Ability to handle difficult customers and manage multiple queries.
• Strong listening skills and a positive attitude.
• Ability to work independently as well as in a team.

Preferred Skills

• Experience in handling inbound and outbound customer calls.
• Knowledge of CRM tools and ticketing systems.
• Experience in email and chat support.
• Ability to work in a target‑driven environment.

Key Competencies

• Customer Relationship Management
• Communication & Coordination
• Problem‑Solving
• Complaint Handling
• Time Management
• Attention to Detail