Customer Support Executive

Freelancewalla; India; À distance; INR 180 000 - 320 000; Temps partiel

Résumé du poste

FreelanceWalla is hiring for a remote customer support role focused on handling inbound queries, logging tickets, and assisting customers with orders and refunds. This position is available as both part-time and full-time work, primarily conducted remotely within India.

Ideal candidates have strong communication, active listening, patience, and a customer-centric approach, with reliable smartphone or computer access and high-speed internet to operate effectively.

Qualifications

• Clear speaking and active listening skills.
• Smartphone or computer with high-speed internet.
• Age 18 years or above.
• Patience and positive customer handling attitude.

Responsabilités

• Receive inbound customer calls/queries and assist them in a polite and helpful manner.
• Log customer issues accurately into the support system.
• Coordinate with internal teams to resolve escalated complaints.
• Provide accurate information regarding orders, services, and refund policies.
• Maintain high customer satisfaction by adhering to response guidelines.

Connaissances

Clear communication

Active listening

Patience

Customer service mindset

Description du poste

Work Type: Part-Time, Full-Time Location: Remote (India)

Role Overview

Join our customer support operations team to assist clients with inbound customer queries, ticket logging, order tracking, and general customer service.

Key Responsibilities

• Receive inbound customer calls/queries and assist them in a polite and helpful manner.
• Log customer issues accurately into the support system.
• Coordinate with internal teams to resolve escalated complaints.
• Provide accurate information regarding orders, services, and refund policies.
• Maintain high customer satisfaction by adhering to response guidelines.

Requirements & Qualifications

• Clear speaking and active listening skills.
• Smartphone or computer with high-speed internet.
• Age 18 years or above.
• Patience and positive customer handling attitude.