Chat Support Executive

Freelancewalla; India; Remote; INR 167.000 - 391.000; Teilzeit

Zusammenfassung

FreelanceWalla is hiring Chat Support Executives to assist website visitors via live chat. You will answer questions, guide users through navigation, capture lead details, and log interactions for follow-up.

The role accepts part-time or full-time schedules and is remote from India. Candidates should have good written English, a minimum 30 WPM, a reliable laptop or desktop, and be at least 18 years old. A safety reminder about not sharing passwords, OTPs, or bank details is included.

Qualifikationen

• Excellent written English and typing speed (minimum 30 WPM).
• Ability to multi-task between chat sessions with precision.
• Attention to detail in logging lead details and conversations.

Aufgaben

• Monitor live chat inbox and respond promptly to visitors.
• Assist visitors with general product, pricing, or account questions using pre-set responses.
• Collect contact details from interested leads and log them for follow-up.
• Escalate complex technical queries to the appropriate team lead.

Kenntnisse

Good written English

Typing speed 30 WPM

Attention to detail

Multi-tasking

Jobbeschreibung

Work Type: Part-Time, Full-Time Location: Remote (India)

Role Overview

We are hiring Chat Support Executives to assist website visitors via live chat. You will answer visitor questions, capture basic lead details, and guide users through navigation.

Key Responsibilities

• Monitor incoming website live chat requests and respond promptly.
• Assist visitors with general product, pricing, or account questions using pre-set responses.
• Collect contact details from interested leads and record them in the log.
• Escalate complex technical queries to the appropriate team lead.

Requirements & Qualifications

• Good written English and typing speed (minimum 30 WPM).
• Laptop or Desktop with reliable internet connection.
• Age 18 years or above.
• Attention to detail and ability to multi-task between chat sessions.

Applicant Safety Reminder: Submission of an application does not guarantee employment. Never share passwords, OTPs, or bank PINs with anyone.