Email Support Executive

Freelancewalla; India; Remote; INR 207,000 - 482,000; Part time

Job summary

FreelanceWalla is seeking a detail-oriented customer support assistant to handle email inquiries and support tickets remotely from India. You will read, categorize, and answer incoming emails following brand guidelines, using templates when suitable, and ensure timely ticket resolution.

The role emphasizes clear written communication, polite tone, and consistent log updates for recurring issues. Flexible part-time or full-time hours are available with remote work.

Qualifications

• Strong written English and polite tone.
• Laptop or computer with internet connection.
• Age 18 years or above.
• Familiar with Gmail and Outlook email tools.

Responsibilities

• Read, categorize, and answer incoming customer emails following brand guidelines.
• Use response templates accurately while personalizing answers when necessary.
• Ensure response SLA limits are met for pending tickets.
• Keep log entries updated for recurring customer complaints.

Skills

Strong written English

Email etiquette

Tools

Gmail

Outlook

Job description

Work Type: Part-Time, Full-Time Location: Remote (India)

Role Overview

Handle customer email inquiries and support tickets for clients. Focus on clear, error-free written communication and timely ticket resolution.

Key Responsibilities

• Read, categorize, and answer incoming customer emails following brand guidelines.
• Use response templates accurately while personalizing answers when necessary.
• Ensure response SLA limits are met for pending tickets.
• Keep log entries updated for recurring customer complaints.

Requirements & Qualifications

• Strong written English grammar and polite tone.
• Laptop or computer with internet.
• Age 18 years or above.
• Good comprehension skills and familiar with email tools (Gmail/Outlook).

Application is free. FreelanceWalla never asks for registration fees.

Applicant Safety Reminder: Submission of an application does not guarantee employment. Never share passwords, OTPs, or bank PINs with anyone.