Customer Support Executive

GoodSpace AI; India; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

100% remote work

Collaborative work culture

Continuous learning opportunities

Job summary

A leading AI technology firm is seeking a proactive Customer Support Executive to join their remote team. In this role, you will handle customer interactions through calls, emails, and chat, ensuring timely resolution and enhancing customer satisfaction. The ideal candidate should have a Bachelor's degree and 0-3 years of experience in customer support. Strong communication and problem-solving skills are essential. Enjoy the benefits of 100% remote work while being part of a collaborative and fast-paced environment.

Qualifications

• 0–3 years of experience in customer support or a related role.
• Ability to work independently and multitask.
• Experience in B2B or SaaS support environments is a plus.

Responsibilities

• Manage customer interactions via phone, email, and chat professionally.
• Provide accurate information about products and services.
• Resolve customer issues and ensure satisfaction.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Active listening skills

Customer-first mindset

Education

Bachelor’s degree in any discipline

Job description

Customer Support Executive

Experience: 0–3 years

Compensation: ₹6-9 (based on experience & performance)

Location: Remote (PAN India)

Employment Type: Full-time

Role Overview

We are looking for a proactive and customer-focused Customer Support Executive to join our remote team. In this role, you will handle customer interactions across calls, email, and chat, ensuring timely resolution and a smooth customer experience.

This position is ideal for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, dynamic environment.

Key Responsibilities

• Manage customer interactions via phone, email, and chat in a professional and timely manner.
• Provide accurate and complete information about products and services.
• Resolve customer issues effectively and ensure satisfaction through follow-ups.
• Maintain and update customer information using CRM tools.
• Coordinate with internal teams (Sales, Operations, Technical Support) to resolve escalations.
• Identify opportunities to improve processes and enhance service quality.
• Achieve defined service metrics such as response time, accuracy, and customer satisfaction benchmarks.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 0–3 years of experience in customer support, client servicing, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, active listening skills, and a customer-first mindset.
• Ability to work independently, multitask, and perform under pressure in a remote setup.

Good to Have

• Experience in B2B or SaaS support environments.
• Knowledge of ticketing systems and live chat tools.
• Exposure to handling international customer interactions.

What We Offer

• 100% remote work — operate from anywhere in India
• Collaborative, fast-paced, and growth-oriented work culture
• Continuous learning opportunities and a clear path for career advancement