Customer Support Executive

Policybazaar.com; Gurugram District; On-site; INR 320,000 - 400,000; Full time

Job summary

PolicyBazaar is seeking a Customer Support Executive specialized in Tamil and Telugu to join our on-site team in Gurugram. You will handle queries, provide policy information, and ensure customer satisfaction.

The role requires clear communication in English and Hindi, basic IT skills, and a proactive approach to resolving issues. Freshers and experienced candidates are welcome; the position operates on a 6-day roster.

Qualifications

• Graduate with strong communication skills.
• Freshers or experienced candidates are welcome.
• Language requirement: Tamil or Telugu for daily interactions.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide information regarding policies, premiums, and policy status.
• Escalate unresolved queries to internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Meet daily, weekly, and monthly targets set by the team lead.

Skills

Communication skills

English

Hindi

Empathy

Customer handling

Education

Graduate

Tools

CRM software

MS Office

Email

Job description

Job Title: Customer Support Executive ( Tamil/Telugu)

Office Location: Gurugram, Haryana (Only)

Interview Mode - Face to Face only (No Virtual rounds)

Work Mode- On-site working

Working days- 6 days working with a roster off

Preferred Languages- Tamil/Telugu

Salary- 3.2 - 4 LPA

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call or customer support role is a plus.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 3.2 Lpa to 4 Lpa.