Customer Support Representative- Gurgaon

Policybazaar; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. This blended process role offers a dynamic work environment in Sector 44, Gurugram.

Walk-in interviews only; no virtual interviews. 6-day work week with a salary range of 2.5–4 LPA based on relevant experience. 0–4 years in customer service or sales, strong communication, and CRM familiarity are preferred.

Qualifications

• 0–4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Skills

Customer service

Communication

CRM familiarity

Interpersonal skills

Conflict resolution

Education

High School Diploma

Bachelor's degree

Tools

CRM software

Job description

Location: Sector 44, Gurugram

(Walk-in Interviews only)(No virtual interviews)

Employment Type: Full-time

Salary range: 2.5 - 4LPA, depending on relevant experience.

Job Description

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Working Conditions

• 6-day working week.

We do not conduct virtual interviews.