Customer Support Executive

Ambrane India; New Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Ambrane India is seeking a dedicated Customer Support Executive with 1-3 years of experience to handle inquiries, resolve complaints, and maintain strong customer relationships. The role requires clear communication and the ability to coordinate with internal teams to ensure a seamless customer experience.

You will manage calls, emails, and chats, track cases within SLAs, prepare support reports, and contribute ideas to improve service quality.

Qualifications

• Graduate in any discipline.
• 1-3 years of experience in Customer Support / Customer Service / Customer Success / Call Center operations.
• Strong verbal and written communication skills.
• Experience in handling customer complaints and query resolution.
• Working knowledge of MS Excel, MS Office, and CRM tools.

Responsibilities

• Handle customer inquiries via calls, emails, chat, and other support channels.
• Resolve customer complaints and provide timely solutions.
• Maintain records of customer interactions, feedback, and issue resolution.
• Coordinate with internal departments for quick closure of customer concerns.
• Provide accurate information regarding products, services, orders, and policies.

Skills

Communication skills

MS Excel

CRM tools

Multitasking

Team coordination

Education

Graduate in any discipline

Tools

MS Excel

CRM tools

MS Office

Job description

About The Role

We are looking for a dedicated and customer-oriented Customer Support Executive with 1-3 years of experience in handling customer queries, complaint resolution, and customer relationship management. The ideal candidate should possess excellent communication skills and the ability to coordinate effectively with internal teams to deliver a seamless customer experience.

Key Responsibilities:

1. Handle customer inquiries via calls, emails, chat, and other support channels.
2. Resolve customer complaints and provide timely solutions.
3. Maintain records of customer interactions, feedback, and issue resolution.
4. Coordinate with internal departments for quick closure of customer concerns.
5. Provide accurate information regarding products, services, orders, and policies.
6. Track open cases and ensure closure within defined timelines (SLA).
7. Follow up with customers to ensure satisfaction and improve experience.
8. Escalate unresolved concerns appropriately.
9. Prepare customer support reports and maintain service quality standards.
10. Contribute ideas to improve customer satisfaction and operational efficiency.

Candidate Requirements

• Graduate in any discipline.
• 1-3 years of experience in Customer Support / Customer Service / Customer Success / Call Center operations.
• Strong verbal and written communication skills.
• Experience in handling customer complaints and query resolution.
• Working knowledge of MS Excel, MS Office, and CRM tools.
• Good coordination, follow-up, and multitasking skills.
• Customer-first approach and problem-solving mindset.