Customer relationship executive

Entri Jobs; Kozhikode district; On-site; INR 200,000 - 320,000; Full time

Job summary

Dr. Expert Edulinks is seeking a Customer Relations Executive in Kozhikode district, Kerala. The role involves daily liaison with students and parents, addressing inquiries, and guiding through admissions and documentation.

The candidate will coordinate with multiple departments, maintain CRM records, and ensure timely follow-ups. Freshers with strong communication are welcome, with 1–2 years’ experience preferred.

Qualifications

• Clear communication and strong interpersonal abilities.
• Professional phone and WhatsApp communication etiquette.
• Efficient follow-up and coordination across teams.
• Solid organizational and time-management skills.
• Patient, professional handling of students and parents.
• Basic computer use including MS Office, Excel, email and CRM tools.
• Good documentation and reporting skills.
• Proactive, solution-oriented approach.

Responsibilities

• Maintain regular communication with students and parents.
• Handle student and parent queries professionally and ensure timely responses.
• Follow up with students regarding admissions, fee payments, documentation, and other requirements.
• Coordinate with Admissions, Accounts, and Operations to resolve student-related issues.
• Maintain accurate student records and update the CRM regularly.
• Share updates, reminders, and information with students and parents.
• Ensure proper follow-up on pending tasks and unresolved concerns.
• Build and maintain positive relationships with students and parents throughout the admission process and beyond.

Skills

Communication

Telephone etiquette

Follow-up

Organization

Patience with students/parents

MS Office & CRM

Documentation

Proactive attitude

Tools

CRM tools

MS Excel

Job description

Position: Customer Relations Executive

Company: Dr. Expert Edulinks

Number of Vacancies: 2

Job Responsibilities

• Maintain regular communication with students and parents.
• Handle student and parent queries professionally and ensure timely responses.
• Follow up with students regarding admissions, fee payments, documentation, and other requirements.
• Coordinate with the Admissions, Accounts, and Operations teams to resolve student-related issues.
• Maintain accurate student records and update the CRM regularly.
• Share important updates, reminders, and information with students and parents.
• Ensure proper follow-up on pending tasks and unresolved concerns.
• Build and maintain positive relationships with students and parents throughout the admission process and beyond.

Required Skills & Qualities

• Excellent communication and interpersonal skills.
• Good telephone etiquette and professional WhatsApp communication.
• Strong follow-up and coordination skills.
• Good organizational and time-management skills.
• Ability to handle students and parents patiently and professionally.
• Basic computer knowledge, including MS Office, Excel, email, and CRM tools.
• Good documentation and reporting skills.
• A responsible, proactive, and solution-oriented attitude.

Work Discipline & Professional Expectations

• Strict adherence to office timings and company policies.
• Punctuality, regular attendance, and professional behaviour.
• Timely completion of assigned tasks and follow-ups.
• No negligence in handling student information, parent queries, or assigned responsibilities.
• Maintain confidentiality of student and company information.
• Take ownership of assigned tasks and provide regular updates to the reporting manager.
• Maintain a positive and cooperative attitude while working with other departments.

Preferred Candidate Profile

• Experience in customer relations, student coordination, counselling support, or customer service will be an advantage.
• Freshers with excellent communication skills and a strong sense of responsibility may also apply.
• Candidates who are disciplined, consistent, and committed to their work are preferred.

Skills

• Communication Skills Customer Service Recruitment MS Excel MS Word HR Operations Employee Engagement Teamwork Time Management Problem Solving Adaptability Attention to Detail, Customer Handling

Experience

1–2 years