Customer Success Executive

Myraid; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

Myraid is seeking a student support/counseling professional to manage student queries and academic progress, coordinating with university teams to drive semester re-registration and program completion.

The role requires strong communication, CRM/ticketing experience, and proficiency with Excel and MIS tools, with a focus on timely follow-ups and achieving high student satisfaction.

Qualifications

• Graduate with 10 months–2 years in academics or student counselling.
• Strong communication skills.
• Experience with CRM/ticketing systems.
• Proficiency in Excel and MIS tools.

Responsibilities

• Manage student queries and academic progress, coordinate with university teams, drive semester re-registration and program completion, and ensure timely follow-ups, high student satisfaction, and issue resolution.

Skills

CRM/Ticketing

Communication

Problem-Solving

Excel

MIS skills

Education

Graduate

Job description

Manage student queries and academic progress, coordinate with university teams, drive semester re-registration and program completion, and ensure timely follow-ups, high student satisfaction, and issue resolution.

Required Candidate profile

Graduate with 10 months–2 years in academics or student counselling. Strong communication, CRM/ticketing knowledge, problem-solving, Excel and MIS skills; comfortable with inbound/outbound calls.