Customer Support Executive

Flying Leap Ecom; Gurugram District; On-site; INR 260,000 - 420,000; Full time

Job summary

Flying Leap Ecom in Gurugram seeks a customer support specialist to handle inquiries via phone, email, and chat, providing accurate product information and identifying upsell opportunities. You will maintain detailed CRM records and escalate complex issues when needed.

The role requires 1-4 years in BPO/call centre environments handling international voice processes, with strong communication and MS Office skills. A professional, customer-focused approach is essential.

Qualifications

• Excellent communication skills and ability to present clearly.
• Proficiency in MS Office and basic computer literacy.
• Experience with CRM systems and handling international voice processes.
• Willingness to learn quickly and adapt to new processes.

Responsibilities

• Handle customer queries via phone, email, and chat to resolve concerns professionally.
• Provide accurate information on products/services offered by the company.
• Identify upselling/cross-selling opportunities based on customer needs.
• Maintain records of all interactions using CRM software.
• Escalate complex issues to senior team members when necessary.

Skills

Strong communication

Presentation skills

MS Office

CRM experience

Upselling

Work under pressure

Learn quickly

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Google Workspace).
• Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• Excellent communication skills with strong presentation skills; ability to work under pressure.
• Proficiency in MS Office applications (Word, Excel) and basic computer literacy required.
• Ability to learn quickly and adapt to new processes/systems; willingness to take feedback constructively.
• 1-4 years of experience in BPO/Call Centre environment handling international voice process.