Customer Support Executive- Voice process (Fresher)

Capgemini; Kolkata District; Hybrid; INR 240,000 - 420,000; Full time

Job summary

Capgemini India in Kolkata invites fresh graduates to join our Customer Support Voice Process team. You will handle customer calls, provide timely resolutions, and aim for a positive customer experience.

The role requires good communication in English and local language, basic computer skills, willingness to work in shifts, and a customer-focused mindset.

Qualifications

• Freshers are welcome to apply.
• Good verbal communication skills in English and regional language.
• Basic computer knowledge.
• Willingness to work in shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints effectively.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update call details in the system.
• Meet quality and productivity targets.

Skills

Excellent communication

Customer service

English & regional language

Education

Any graduate / undergraduate

Job description

Role & responsibilities

We are looking for enthusiastic and customer-focused freshers to join our Customer Support Voice Process team. The role involves handling customer queries, providing timely resolutions, and ensuring a positive customer experience over phone calls.

Preferred candidate profile

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints effectively.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update call details in the system.
• Meet quality and productivity targets.

Eligibility:

• Freshers are welcome to apply.
• Any Graduate / Undergraduate.
• Good verbal communication skills in English and regional language.
• Basic computer knowledge.
• Willingness to work in shifts