Customer Support Executive

Hinduja Leyland Finance; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Hinduja Leyland Finance in Chennai is seeking a Customer Support Executive to handle queries via phone, email, chat and other channels, delivering timely resolutions and a courteous, professional demeanor. The role focuses on a positive customer experience and accurate information about products and services.

The ideal candidate communicates well, is multilingual, a strong problem-solver, and a team player with basic computer skills and familiarity with email tools.

Qualifications

• Good verbal and written communication skills.
• Multilingual
• Strong problem-solving and customer-handling skills.
• Ability to work in a team-oriented environment.
• Basic computer knowledge and familiarity with email/tools.

Responsibilities

• Handle customer queries and provide timely and effective resolutions through phone, email, chat, or other support channels.
• Understand customer concerns and provide accurate information about products/services.
• Ensure a positive customer experience by maintaining professional and courteous communication.
• Resolve customer issues by following standard processes and guidelines.

Skills

Communication skills

Multilingual

Problem-solving

Teamwork

Email tools

Job description

Role & responsibilities

• Handle customer queries and provide timely and effective resolutions through phone, email, chat, or other support channels.


• Understand customer concerns and provide accurate information about products/services.


• Ensure a positive customer experience by maintaining professional and courteous communication.


• Resolve customer issues by following standard processes and guidelines.

Preferred candidate profile

• Good verbal and written communication skills.


• Multilingual


• Strong problem-solving and customer-handling skills.


• Ability to work in a team-oriented environment.


• Basic computer knowledge and familiarity with email/tools.